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Why Use Live Chat From Web Server Chat?
According to "Website Optimization" by Andrew B. King, from the prestigious O'Reilly collection:
"If you add the LivePerson customer support tool to your website and train your customer support staff to use it effectively, you can increase your conversions by up to 500% and reduce the length of your sales cycle by 48%" (King, 127).
Live Chat Application Features:
- Requires only one representative for multiple, simultaneous customers
- Administrative password protection
- Chat reset function for bandwidth preservation
- Alert sound, activated by customer login or reply
- Customer lock-out when no Rep. is available
- Customizable lock-out message. Ex: Our hours...
Web Server Chat's Reference:
King, Andrew B. Website Optimization. O'Reilly Media, Inc., 2008.Hosting Setup By Phone
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